FAQ(Frequently Asked Question)

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Yes all of our massage therapists are fully vaccinated for COVID-19.

Yes we are. All clients and staff are required to wear face masks at all times. All rooms are cleaned and sanitized after every client. All sheets are new and cleaned. All staff are COVID-19 tested.

When it comes to Thai massage, many people still think of erotic massage - but the real Thai massage is not an erotic massage. Intimate parts are not massaged. Unfortunately, many brothels offer their services in the name of “Thai massage”, but it really is not. In fact you are even dressed in comfortable cotton clothing during a traditional Thai Body Massage. For the purpose of Thai Body Massage undressing is not necessary. No "Happy Endings".

Hectic schedules, traffic jams, unruly children, you name it- it happens and poof, you're late. If you show up late for your appointment, your service technician will gladly accommodate your entire service, if he or she does not have another scheduled client promptly following your appointment. If they do, they must perform a shorter version of your scheduled service - so as to not make the next scheduled and on-time client, wait. We appreciate your understanding.

You can keep your belonging in your treatment room. Our management staff would be happy to keep valuables under guard while you have your treatments. Remember, because relaxation is key, it's not your best strategy to bring your valuable jewelry or belongings here. This establishment cannot assume any responsibility for lost or stolen articles.You can keep your belonging in your treatment room. Our management staff would be happy to keep valuables under guard while you have your treatments. Remember, because relaxation is key, it's not your best strategy to bring your valuable jewelry or belongings here. This establishment cannot assume any responsibility for lost or stolen articles.

Absolutely not. Your massage therapist is a massage therapist, not a speech therapist. If you feel like chatting, that is up to you. If not, tell your therapist you'd like to quietly relax and enjoy the massage and do just that.

Certainly. Please feel free to ask or talk to your masseuse. Once you get into the room with your massage therapist, let her know your needs. Most services are customizable and your technician will make recommendations and suggestions that pertain specifically to you and your well-being.

Leaving gratuities is appropriate for work well done. Most tips range from 15%-20% of the price of the service provided. For your convenience, tips can be taken care of during check out, where we have little tip envelopes or are accepted on local checks and major credit cards.

All of the treatment rooms have volume controls for the spa music you hear. If the music is too loud or too low, it can be adjusted to your liking, simply mention this to your therapist.

This is very important and can save you from post treatment disasters. Some products and services your therapist uses or performs can cause irritation and leave you with an unpleasant experience. Please advise your therapist about any medical conditions or medications we should be aware of.

Gift certificates are available. Please request Gift Certificates from a customer service or your therapist.

Please use the email form to confirm or cancel an appointment. The entire form must be completed to ensure that we process the request. If we cannot process your request with the information you provide , we will call the provided phone number for further information. To schedule a new appointment you must call us at (415) 389-1636.

Because massage services are reserved for you, we ask that you notify us at least 5 hours in advance before your appointment if you need to cancel or reschedule.

If you cancel 5 hours before your appointment, there will be a $30.00 cancellation fee.

If you have a record of "no-show" appointments, or last minute cancellations, then we will ask for a credit card number to hold any future appointments.

If you are having Thai Body Massage services, the massage suits we provide are appropriate massage attire. Simply change and browse our massage waiting area for a magazine to read, have a hot cup of tea or cool water and just relax. Your massage technician will be out to get you when your massage room is ready. These items are simply 'on loan' to you during your visit to Kinnaree-Thai Massage. We do offer a suit in the main lobby. Please deposit your used suit  in the designated laundry box when you are finished with them.

For your convenient we provide comfortable cotton clothing during a traditional Thai Body Massage. For the purpose of Thai Body Massage dressing is necessary (at least , wearing a short pant). However, you may bring or wear your own comfortable suit for receiving a treatment. Only when you get a Thai Aroma Massage(oil massage) or Herbal Compress Thai Massage you will off course need to undress and your body will be covered with towels or sheets. Still, intimate parst of your body aren’t touched.